Rule action "Tag Logs With Keywords"
Specify one or more keywords to tag the chat log document with. Tagged documents show up categorized by tags in the
by Tags view in the
This field supports keyword expansion.
You could set up an action rule to match one or more words matching a particular project name for example, and set the keyword to that project name. Then, whenever employees mention those words associated with that project, all related chats will be neatly tagged and categorized by that project name, allowing easy and quick access.